Terms & Conditions

01Acceptance of Terms

By using rejvo.com or ordering a service from REJVO, you agree to these Terms & Conditions and to our Privacy Policy. If you do not agree, please do not use our website or services.

If you sign a separate proposal, quotation or service agreement with us, the terms of that document take priority over these general terms where they differ.

02About REJVO

REJVO (“REJVO”, “we”, “us” or “our”) is a web development, software and digital marketing agency with teams in Pakistan, the United States and the United Arab Emirates. “You” or “Client” means the person or business that uses our website or orders our services.

03Our Services

REJVO provides services including web design and development, landing pages, WordPress, Shopify and CMS development, e-commerce development, custom software, CRM, ERP and SaaS development, web applications, mobile apps, plugins and tools, UI/UX design, branding and graphic design, SEO, e-commerce SEO, GEO, digital, social media and email marketing, and website maintenance.

The exact scope, deliverables, timeline and price of each project are set out in the proposal or quotation agreed with you. Any work outside that scope is treated as additional work and quoted separately.

04Quotes, Proposals & Agreements

• Quotes and proposals are valid for 30 days unless stated otherwise.
• A project starts once you accept the proposal in writing (including by email or WhatsApp) and the agreed deposit has been received.
• Prices shown on our website or in conversations are estimates until confirmed in a written proposal.
• Change requests that alter the agreed scope may change the price and the timeline. We will confirm these with you before doing the work.

05Payments

• Unless agreed otherwise, projects require an upfront deposit (usually 50%), with the balance due before the final files are handed over or the project goes live.
• Monthly services such as maintenance, SEO and marketing are billed in advance for each period.
• Invoices are payable within 7 days unless another period is stated on the invoice.
• If a payment is late, we may pause the work or the service until it is received. Paused time can extend the project timeline.
• Fees for third-party products (such as domains, hosting, premium themes, plugins, stock images and ad spend) are paid by the client unless included in the proposal.
• Deposits cover time reserved and work started, so they are non-refundable once work has begun, unless your proposal states otherwise or the law requires a refund.

06Client Responsibilities

• Provide content, images, logos, logins and feedback on time and in a usable format.
• Make sure you have the rights to all material you give us, and that it is lawful and does not infringe anyone else’s rights.
• Review and test the work during the review stages and tell us about any issues before final approval.
• Keep your own website logins, hosting accounts and backups secure once the project has been handed over.

07Timelines, Revisions & Approval

• Timelines in a proposal are estimates and depend on receiving content, feedback and payments on time.
• Each project includes the number of revision rounds stated in the proposal. Extra revisions or new requests may be charged separately.
• Work is treated as approved when you confirm it in writing, publish it, or do not report issues within 14 days of delivery.

08Intellectual Property

• Once the project has been paid in full, you own the final custom designs, content and code created specifically for you.
• Until full payment is received, all work remains the property of REJVO.
• Third-party items (such as WordPress, plugins, themes, fonts, libraries and stock images) remain the property of their owners and are used under their own licences.
• REJVO keeps ownership of its own general tools, code libraries, methods and know-how, and grants you a licence to use them as part of your project.
• Unless you ask us not to, we may show the completed work in our portfolio and marketing. We will never share confidential information.

09Third-Party Tools & Hosting

Many projects rely on third-party services such as hosting providers, domain registrars, payment gateways, plugins, APIs and advertising platforms. We are not responsible for their downtime, policy changes, price changes or data handling. Your use of those services is subject to their own terms.

10Support & Maintenance

Every project includes a free support period after launch, as stated in the proposal, for fixing bugs in the work we delivered. Updates, new features, content changes, security monitoring and backups after that period are covered by our monthly maintenance plans or quoted separately.

11Confidentiality

We keep your business information, logins and project details confidential and only share them with team members who need them to deliver your project. We are happy to sign a non-disclosure agreement (NDA) on request.

12Use of This Website

• You may use rejvo.com for lawful purposes and to learn about or contact REJVO.
• You must not try to hack, overload, scrape or disrupt the website, send spam through our forms or chat, or upload harmful code.
• The website’s design, text, graphics, logos and code belong to REJVO and may not be copied or reused without our written permission.
• Answers from our AI chat assistant are for general information only and do not form a quote or a binding agreement.

13Disclaimers

We work hard to deliver high-quality results, but we cannot guarantee specific outcomes such as search engine rankings, traffic, leads, sales or advertising results, because these depend on factors outside our control (including search engine and platform algorithms). The content on our website is provided for general information and may change without notice.

14Limitation of Liability

To the maximum extent permitted by law, REJVO is not liable for any indirect, incidental or consequential loss, including loss of profit, revenue, data or business opportunities. Our total liability for any claim related to a project is limited to the amount you paid us for that project (or, for monthly services, the fees paid in the 3 months before the claim). Nothing in these terms limits liability that cannot be limited by law.

15Termination

• Either party may end a project or monthly service with written notice. Monthly services require 30 days’ notice unless stated otherwise.
• If a project is cancelled, you pay for the work completed up to the cancellation date, and we hand over the paid-for work.
• We may suspend or end services if invoices remain unpaid, if these terms are seriously breached, or if a project involves unlawful content.

16Governing Law & Disputes

These terms are governed by the law stated in your proposal or service agreement. Where none is stated, they are governed by the laws of Pakistan. We will always try to resolve any disagreement in good faith first. If that is not possible, disputes will be handled by the competent courts of the governing law, unless the law of your country gives you the right to use your local courts.

17Changes to These Terms

We may update these Terms & Conditions from time to time. The “Last updated” date at the top shows when they were last changed. Changes do not affect projects already agreed in a signed proposal.

18Contact Us

If you have any questions about these Terms & Conditions, please contact us: